B2B Commerce User Manual Archives - Phillips Pet Food & Supplies

Comprehensive User Guide

by Danielle Cruz | Jan 13, 2020 | B2B Commerce User Manual

Table of Contents Logging In Changing Shipping Addresses Favorites & Lists Search & Navigation Order by Line Item Order Pad Order Pad CSV Upload Quick Reorder Update Cart Checkout Order History Invoice History...

Account Summary

by Danielle Cruz | Jan 13, 2020 | B2B Commerce User Manual

View your basic account data, change your password, or change your chosen shipping address, directly from your account Summary (also accessible via “My Account” in header)....

Promotional Books And Personal Catalogs

by Danielle Cruz | Jan 13, 2020 | B2B Commerce User Manual

At the bottom of each page, you will find links to download a monthly promotional book, or request a catalog. The promotional book will open in a separate tab, while the catalog will be emailed to the email address on file...

Submit Your Returns

by Danielle Cruz | Jan 13, 2020 | B2B Commerce User Manual

Did you receive something that is not quite right? You can return it directly from the website, in one of two ways. Submit a Return from Order History: Navigate to “My Orders” and select your invoiced orders. Click...

Invoices And Order History

by Danielle Cruz | Jan 13, 2020 | B2B Commerce User Manual

From “My Orders” you can select “Order History.” Please note, it takes approximately 15 minutes for recently placed orders to show in this field. What kind of orders can be seen? Web orders, and manually entered orders can...

Checkout

by Danielle Cruz | Jan 9, 2020 | B2B Commerce User Manual

Now that you have found your products, adjusted your cart, it’s time to check out. Some simple information is necessary for your order. Enter Required Information: Name Phone Email PO (this field is for your use, and can...

Update Your Cart

by Danielle Cruz | Jan 9, 2020 | B2B Commerce User Manual

Many things can be done directly from your cart, allowing you to adjust your orders and simplify future...

Quick Reorder

by Danielle Cruz | Jan 9, 2020 | B2B Commerce User Manual

Quick Re-Order: Add past items to your new order, using a previous order Liked your last order? Want it again? Didn’t make a list out of it? No problem! Navigate to My Orders Select “Quick...

Order By Line Item And Order Pad

by Danielle Cruz | Jan 9, 2020 | B2B Commerce User Manual, Featured User Guides

Order by Line item: Enter the UPC or 6 Digit Phillips Number to add to cart New Feature! Located in the Top Banner, you can use a UPC or Item number to quickly add items to the cart. Items will populate in real time with...

Create And Use Favorites And Lists

by Danielle Cruz | Jan 9, 2020 | B2B Commerce User Manual

My Lists: Create and use Favorites and Lists Lists are back, and better than ever! Create lists of products (I.E. Weekly order products, or toys you have purchased), and use these lists in the future for quick ordering. ...

Find Products In A Way That Works For You

by Danielle Cruz | Jan 9, 2020 | B2B Commerce User Manual, Featured User Guides

Our goal is to let you order in a way that works best for you—and with a variety of new order methods, and improved functionality on the standard methods, we are confident you will be able to easily find what you are...

Choosing Your Shipping Address

by Danielle Cruz | Jan 8, 2020 | B2B Commerce User Manual, Featured User Guides

Changing between shipping address is easy! Simply visit “My Account” located in the top banner, and then select the shipping address you wish to order...

Sign On Using Your Email Address

by Danielle Cruz | Jan 8, 2020 | B2B Commerce User Manual, Featured User Guides

Improved security with new username/passwords. No longer will you need to share your username and password with all employees, but rather grant individual access rights. Why did we change to using an email? Increased...

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Comprehensive User Guide

Account Summary

Promotional Books And Personal Catalogs

Submit Your Returns

Invoices And Order History

Checkout

Update Your Cart

Quick Reorder

Order By Line Item And Order Pad

Create And Use Favorites And Lists

Find Products In A Way That Works For You

Choosing Your Shipping Address

Sign On Using Your Email Address

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Phillips Pet Food & Supplies

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