How To Videos
Learn more about the features of our online ordering experience by viewing the videos below.
Login
Shipping Addresses
Favorites & Lists
Search & Navigation
Order by Line Item
Order Pad
Order Pad CSV Upload
Quick Reorder
Update Your Cart
Checkout
Order History
Invoice History
Submit Returns
Download Pricing Catalog
User Manual
See our detailed guides on various features on our online ordering site.
Comprehensive User Guide
Table of Contents Logging In Changing Shipping Addresses Favorites & Lists Search & Navigation Order by Line Item Order Pad Order Pad CSV Upload Quick Reorder Update Cart Checkout Order History Invoice History Returns Form Download Pricing Catalog Logging...
Account Summary
View your basic account data, change your password, or change your chosen shipping address, directly from your account Summary (also accessible via “My Account” in header).
Promotional Books And Personal Catalogs
At the bottom of each page, you will find links to download a monthly promotional book, or request a catalog. The promotional book will open in a separate tab, while the catalog will be emailed to the email address on file (your username).
Submit Your Returns
Did you receive something that is not quite right? You can return it directly from the website, in one of two ways. Submit a Return from Order History: Navigate to “My Orders” and select your invoiced orders. Click “returns” on the order that you would like to...
Invoices And Order History
From “My Orders” you can select “Order History.” Please note, it takes approximately 15 minutes for recently placed orders to show in this field. What kind of orders can be seen? Web orders, and manually entered orders can be seen in this area. How to find an order ...
Checkout
Now that you have found your products, adjusted your cart, it’s time to check out. Some simple information is necessary for your order. Enter Required Information: Name Phone Email PO (this field is for your use, and can be whatever PO you need it to be) Confirm...
Update Your Cart
Many things can be done directly from your cart, allowing you to adjust your orders and simplify future orders.
Quick Reorder
Quick Re-Order: Add past items to your new order, using a previous order Liked your last order? Want it again? Didn’t make a list out of it? No problem! Navigate to My Orders Select “Quick Re-order”
Order By Line Item And Order Pad
Order by Line item: Enter the UPC or 6 Digit Phillips Number to add to cart New Feature! Located in the Top Banner, you can use a UPC or Item number to quickly add items to the cart. Items will populate in real time with verification information. Order Pad: Quickly...
Create And Use Favorites And Lists
My Lists: Create and use Favorites and Lists Lists are back, and better than ever! Create lists of products (I.E. Weekly order products, or toys you have purchased), and use these lists in the future for quick ordering. Ways to add to favorites While browsing...
Find Products In A Way That Works For You
Our goal is to let you order in a way that works best for you—and with a variety of new order methods, and improved functionality on the standard methods, we are confident you will be able to easily find what you are looking for. Search Bar: Search by name,...
Choosing Your Shipping Address
Changing between shipping address is easy! Simply visit “My Account” located in the top banner, and then select the shipping address you wish to order for.
Sign On Using Your Email Address
Improved security with new username/passwords. No longer will you need to share your username and password with all employees, but rather grant individual access rights. Why did we change to using an email? Increased security with personal usernames and private...
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